Refund Policy

This policy covers video orders on dimedimebaby.tech ("Dime Dime Baby", "we", "us"). It is part of our Terms of Service. Questions or refund requests: support@dimedimebaby.tech.

What you buy

One payment buys one AI video (about 9 seconds, 720p, vertical, no sound), sold through Link, the checkout service of Stripe, which is the merchant of record and sends your receipt. Prices exclude tax; any tax is added at checkout. See pricing.

Photos that fail the check: no charge

Your photo is checked before you pay. If it cannot be used, you are not charged.

Failed videos: automatic full refund

If we cannot make your video after you paid, for example because generation fails or our quality check finds that the person was not replaced, we refund the full amount automatically, including any tax. You do not need to ask.

Delivered videos

A delivered video is not refundable just because you would like a different result: AI results vary and every order costs us to make. If something is clearly wrong, for example the video shows a different person or does not play, email us within 14 days with the link to your order page and we will review it.

Asking Link for a refund

Because Link is the merchant of record, you can also ask Link support about a purchase or a refund. Link reviews those requests under its own rules and may refund an eligible purchase directly. When an order is refunded in full, by us or by Link, its download link stops working.

How refunds are paid

Refunds go back to the payment method you used, through Link and Stripe. Your bank usually shows them within 5 to 10 business days.

Contact

Dime Dime Baby, dimedimebaby.tech. Email support@dimedimebaby.tech.